FREQUENTLY ASKED QUESTIONS

 

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1. HOW TO FIND MISS T&G PRODUCT?

Go to our CONTACT page to locate a Miss T&G store near you. Miss T&G are also available online at misstg.alexdeplancke.com. Miss T&G Members can purchase clothing online with their discount at misstg.alexdeplancke.com.

2. WHERE IS MY ORDER?

To check the status of an order, please enter your order number and billing email address. This information can be found on the order receipt we e;ailed you shortly after the order was placed. If you still have questions, please contact info@misstg.com.

3. CAN I RETURN OR EXCHANGE AN ITEM?

Return or exchange any unworn, unwashed or defective merchandise by mail or at one of our Thailand or Asean store locations. Returns made within 30 days of the order shipment date will be issued a full refund to the original form of payment. Returns made after 30 days of the order shipment date will be refunded via an emailed e-merchandise credit.

4. HOW DO I CHANGE OR CANCEL MY ORDER?

You have 30 minutes to change or cancel your order after you have placed it. However, if you have chosen to Buy Online, Pick Up In Store OR use Same-Day Delivery, you only have 15 minutes to change or cancel your order.

5. DO YOU SHIP INTERNATIONALLY?

Yes, we ship internationally! When you place an order at our store and enter your address, you will see international shipping options which will calculate the shipping costs for you. You should also factor in any import duties, VATs or other taxes when picking up your package.

6. WHY IS MY FAVOURITE PRODUCT DISCONTINUED?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasong patterns throughout the country. We are happy to assist in finding you a new alternate favorite. Chat with Miss T&G Advisors. For assistance in locating a discontinued product for purchase, please contact our Corporate Headquarters via telephone at 1-888-3569-3989 between 9 am and 5 pm ICT Monday – Friday, and a member of our Gone But Not Forgotten program will be happy to assist you.

7. WHAT FORMS OF PAYMENT CAN I USE?

Any of the payment methods available on your Miss T&G account can be used with the Payments.

8. CAN'T FIND THE ANSWER YOU'RE LOOKING FOR?

Ask Us! If you don’t see the answers you’re looking for, send in your question at ask@misstg.com.